Privacy Policy

1. Introduction

chrondele ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our watch repair services and website. This Privacy Policy describes the types of personal data we collect, how we use and safeguard that data, and the rights available to you regarding your information.

This policy applies to all personal data collected through our website at https://chrondele.club, our contact forms, email correspondence, and in-person interactions at our workshop located at 28 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.

For questions about this policy, contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal information:

Contact information: Name, email address, phone number, and mailing address when you submit our contact form, send us an email, or visit our workshop.

Service-related information: Details about your timepiece (brand, model, condition), service history, and repair preferences provided during consultations.

Technical data: IP address, browser type, device information, and browsing behaviour collected through cookies and analytics tools when you visit our website.

Payment information: Transaction details processed through secure payment systems when you pay for our services. We do not store full credit card numbers.

3. How We Use Your Data

We use personal data for the following purposes:

Service delivery: To process your repair enquiries, communicate about your watch's status, schedule appointments, and deliver completed repairs.

Communication: To respond to your questions, provide updates about our services, and send service reminders if you have opted in.

Website improvement: To analyse how visitors use our website and improve its functionality and content through aggregated analytics.

Legal compliance: To comply with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA), and to protect our legitimate business interests.

4. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data based on: your consent (when you submit our contact form or opt in to communications), contractual necessity (to provide repair services you have requested), and legitimate interests (to improve our services and protect our business).

5. Data Protection Measures

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission for our website, restricted access to personal data on a need-to-know basis, regular review of our data handling practices, and secure physical storage of any paper records at our workshop.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 24 months. Service records are retained for up to 5 years to support warranty and follow-up service needs. Website analytics data is retained in anonymised form.

7. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookie Policy.

8. Third-Party Services

We may use third-party services such as Google Analytics for website traffic analysis, payment processing providers for secure transactions, and email service platforms for communication management. These providers have their own privacy policies, and we encourage you to review them. We do not sell or share your personal data with third parties for their marketing purposes.

9. Your Rights

Under the Malaysian PDPA, you have the right to: access the personal data we hold about you, request correction of inaccurate data, withdraw consent for processing (where consent is the basis), request limitation of processing in certain circumstances, and lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your rights have been violated.

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

11. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data handling practices, please reach out:

chrondele
28 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2148 7623